Which file formats do you accept when I upload new documents or templates?

We currently accept a few file formats when uploading a document, either as a new envelope or as a template. While we do support the formats below, we always recommend uploading web-optimised PDF files as we find these are the most consistent and we experience very few formatting issues with these.

Please also be aware that we currently only support files in A4, portrait orientation.

The file formats we currently support are:

  • PDF
  • Microsoft Word (doc, docx)
  • Microsoft Excel (xls, xlsx)


Related questions

“Do you support landscape orientation documents?”
While you can upload landscape orientation documents, the dimensions will be altered to fit 595 pixels wide by 841 pixels high which will affect the appearance of the document.

“Is there a file size limit?”
We recommend keeping the total combined file size under 20MB where possible to avoid uploading and signing page loading delays.