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Which file formats do you accept when I upload new documents or templates?

We currently accept a few different file formats when uploading a document, either as a new envelope or as a template. While we do support the formats below, we always recommend uploading web-optimised PDF files as we find these are the most consistent and we experience very few formatting issues with these.

We currently support files in A2, A4 and A5 page size, in both landscape and portrait orientations.

The file formats we currently support are:

  • PDF
  • Microsoft Word (doc, docx)
  • Microsoft Excel (xls, xlsx)

Please be aware that at present, scanned documents are prone to file issues upon uploading as an envelope due to the inherent size of a scanned image, if you’re looking to use a scanned document, we’d advise first ‘flattening’ the document as outlined here.

Related questions

“Is there a file size limit?”
We recommend keeping the total combined file size under 20MB where possible to avoid uploading and signing page loading delays.