When it’s slightly more technical
So, for those more technical situations, we do sometimes need to refer to our technical guru’s, email,phone or LiveChat are a good way to start the conversation.
Don’t think you are being fobbed off, if we say we have to speak to the team -we really do ! not only to get your question answered but to be able to minimise further customers delay in finding the answers.
Also, it’s really good for all of the team to be able to communicate with our customers so that we can continue to build the right service for all.