How do I cancel an envelope without notifying assigned parties?



We call this ‘Expiring’ an envelope.


1. Firstly, just go to your Library’

2. Find the envelope you want to expire and click the title of the envelope to view the envelope status page. Here, you can remind, expire or cancel the envelope as well as view the history log.

3. To expire the envelope, just click the ‘Expire envelope’ button near the top


The envelope will be instantly expired and parties will no longer be able to view the envelope. This action is exactly the same as canceling an envelope except we don’t notify any of the parties that the envelope has been expired, it’s also important to note that once expired, we cannot retrieve the document.


⚡️  Tip – You can also set envelopes to expire automatically, read more here.



Related questions

“Will expiring an envelope refund the credit?”
Expiring a document will not refund the credit you used to send it, so it’s always a good idea to give a document a ‘once over’ before you hit send!

“Can I ‘undo’ this action?”
Once expired, an envelope status cannot be reverted, so make sure you’ve got the correct envelope before expiring it!