What payment methods do you accept & can I change or update my payment method?

Why of course you can! You might find switching from a credit/debit card payment option to a Direct Debit option suits you best, in order to avoid having to update details each time your card expires. We accept all VISA & MasterCards. We also accept payment via direct debit on any of our plans. Please note: we […]

How do I upgrade or downgrade my plan?

  One of the best things about our plans, is the flexibility – Slow month and sending fewer envelopes? No problem! Business booming and your volumes have doubled? Great! 🤓   To change your Signable plan, just: 1. Head to the ‘Overview’ page 2. Click ‘Upgrade my account’ on the right hand side 3. Select the plan you want […]

What happens if I exceed my plan limits?

Don’t worry – we’d never leave you hanging like that! We understand that some months are just better than others, so you’ve got a couple of options if you notice you’re fast approaching your monthly document limit.   Option 1: Enable Overages Overages are our way of ensuring you have the option to continue to send out […]

I am on the Pay As You Go plan, how do I add credits?

  If you’re on our Pay As You Go plan, you can add more credits to your accounts follows:   1. Head to the ‘Overview’ tab 2. Click ‘Add credits to account’ on the right hand side 3. Select the amount of credits you want to add and fill in your card details 4. At […]

Where can I find my invoice history?

To check out your invoice history: 1. Log in to your Signable account 2. Head to your Company Profile page 3. Scroll down to ‘Your invoice history’   Yep, that easy. You can even download the PDF files to replace those coffee-ring stained copies that have been sitting on your desk forever. The team at Signable […]

I want to close my account, how do I do this?

If you are on one of our monthly plans, you can cancel your subscription just by downgrading to our Pay As You Go plan at any time – the downgrade will take effect on your next renewal date. This way, you’ll still have access to your Signable account and all of your previously sent documents. If you want us […]

Is it possible to get my invoices sent via email?

  Often users prefer to differentiate between their Signable ‘administrator’ and their accounting contact – any payment or invoice related emails, including emails about failed payments, will be sent only to the accounting email address.   To update it, just: 1. Head to your Company Profile page 2. Click ‘Update Information’ 3. Enter the new email […]