How do I remove a field I have added to my document?

Added a field and unsure on how to remove it? No problem this short help article will take you through the steps of how to do this! Firstly you need to make sure you have clicked on the field you want to remove so that it is highlighted, like the below image. Once you have […]

What to do if an envelope bounces back?

You have sent an envelope out to your signer but the email is bouncing back? There could be a couple of reasons this has happened, so best to check each of these. Has the signer unsubscribed? If so this will show in the reason of the bounce back on the envelope history. If your signer […]

Can an envelope be Rejected?

Signers now have the option to Reject an envelope. From the Signing page there is an option to Reject if this is selected the Signer will have to state a reason for rejecting, this will then be sent to the Company email registered on your Signable account. Once you have selected to reject the document […]

What is the IP Whitelist Feature ?

A Feature that has been added to all plans from Large Business upwards is the Whitelist option. This means you can set up a whitelist of IP addresses so that your team can only access their accounts whilst on your network. To enable this, head to your Company Profile at the top of the page, […]

Search Envelopes by User

Handy new feature from the Development Team which will help all customers that have lots of Users on their account. You can now search documents sent by each User. To do this, head to your Library, you can still use the Filters such as Completed, In Progress, under the search field you will now see the Default […]

When it's slightly more technical

So, for those more technical situations, we do sometimes need to refer to our technical guru’s, email,phone or LiveChat are a good way to start the conversation. Don’t think you are being fobbed off, if we say we have to speak to the team -we really do !  not only to get your question answered […]

Signing Page

We’ve been updating a few things. Which means the signing page in your Signable account will look a little different… For a quick run through, we have a short video below