Why did my envelope bounce-back/not send to my signer?

When sending envelopes out from Signable to your signers, they may sometimes bounce-back. When the envelope does bounce back, we’ll always let you know in an email with the reasons as to why. These reasons are usually due to your signer’s email server. Whilst we aren’t able to provide all bounce back reasons, we can […]

How do I remove the envelope password from the email?

As you may know, Signable allows you to add an extra security measure for your envelopes, by making them password-protected.This makes sure that your signers add your provided password from their email, in order to unlock the envelope to view the documents, as seen here However, if you are on a subscription plan, you will […]

Signing a password-protected envelope: A Signer’s perspective

Although everything you send via Signable is secure, we do have the option to add a password for your envelopes you send to your signers, but what does it look like, you might ask? As you can see from the above, the password will appear just underneath the envelope link. Once the signer clicks into […]

Where do I find the uploaded file/document from my signer?

Signable has a neat ‘upload file’ field that you can use to obtain your signer’s documents for things like driver’s licenses, passports, etc. To download these uploaded files, head to your Dashboard or Library and click into the envelope’s title. Now you’ll see the Envelope Status page. Scroll down until you see ‘Envelope Fields‘. Look […]

How do I edit the email of a party?

Sometimes your signers will have old email addresses or want you to send it to their work email, so we’ve got a nifty tool to edit the party’s email once your document has already been sent out. Head to your Dashboard and click into the document’s title, to be taken to the Envelope Status page. […]

Can parties sign the envelope in a certain order?

They most certainly can! We often find that our customers want to ensure a certain section of their document is completed by one party before it arrives in the inbox of another – so when sending a document to multiple parties, just ensure you’ve added to party details in the order you’d like the envelope sent! Simply […]

Can I ‘self-sign’ a document through Signable?

Just received an agreement but don’t have the time to (or don’t believe in!) print, sign, scan, attach and email it back? Just follow the steps below to add your own signature to a document: 1. Head to ‘Send Envelope now’ on the bottom left of the sidebar. 2. Click ‘Upload a Document’ and select the file […]

A signer hasn’t received the document email – Troubleshooting

Deep breath, let’s troubleshoot… Troubleshooting 1. Their email provider has sent the email to a ‘Junk’, ‘Spam’ or ‘Clutter’ folder While we work closely with email providers to ensure our emails aren’t sent here, it does still happen on occasion. Asking the signing party to check these folders is often the best place to start – […]

Video Tutorial: Signing a document with Signable

Want to know what it’ll be like for your customers to sign using electronic signatures? Sophie takes you through: How to open a document sent to you How to sign/fill in a document Submitting a document   Signable for Dummies: How to sign a Document    

Can I sign a document before I send it to a party?

Sure – all you need to do is ensure you are set as the first signing party by following the steps below. 1. Go to the ‘New Envelope’ page 2. ‘Upload a Document’ or ‘Select a Template’ 3. Scroll down to party section and ‘add myself as a party’ this should automatically populate the fields with name and email address used for your […]

How do I resend an envelope/send a reminder?

Even though Signable has been designed to be as easy as possible for signers to use, sometimes they do need a gentle poke (or a reminder!). The best part? You can send them in multiple ways! From the Dashboard or Library, click into the envelope’s title, to be taken into the Envelope Status page. Look to the […]

Can I disable the tooltips/tour feature that appears on the signing page?

Tooltips help guide the party through the process, though the party can opt to skip them. If you would rather disable the tooltips: 1. Head to your ‘Company Profile’  2. Click the ‘Settings’ tab 3. Scroll down to the ‘Signing page settings’. 4. Find ‘Tooltips’ and click the slider to disable.

What signature formats do you accept? Which ones are legally binding?

We currently support three different signatures formats. All three formats are a legally binding signature. The formats you chose to accept is completely up to you. The three formats we currently support are: Drawn signature Typed signature Uploaded image of a signature Back to main site

How do I know a document has been legally signed? Is there a certificate?

When an envelope has been signed and submitted, the sender will receive a confirmation email with the completed document attached as a PDF, including a certificate of signature. The certificate of signature is located on the last page of the document and contains detailed information on: Each signing party Dates, times, IP addresses and fingerprints Full […]

Does an electronic signature need to match a wet ink signature?

Your electronic signature doesn’t need to match your handrawn one. When signing an envelope with an electronic signature, the actual signature (whether drawn, typed or uploaded) is purely cosmetic. From a legal point of view, it doesn’t actually matter how the signer has signed the envelope, just that they have and the process has been […]