What happens if I exceed my plan limits?

Don’t worry – we’d never leave you hanging like that! We understand that some months are just better than others, so you’ve got a couple of options if you notice you’re fast approaching your monthly document limit. Option 1: Enable Overages Overages are our way of ensuring you have the option to continue to send out envelopes […]

Where can I find my invoice history?

To check out your invoice history: 1. Log in to your Signable account 2. Head to your Company Profile page 3. Select ‘Billing’ from the top menu 4. Scroll down to ‘Your invoice history’ (past the plans & your payment method) 5. Yep, that easy. You can even download the PDF files to replace those […]

How do I upgrade or downgrade my plan?

One of the best things about our plans, is the flexibility – Slow month and sending fewer envelopes? No problem! Business booming and your volumes have doubled? Great! Here’s how to upgrade OR downgrade your plan: Head to ‘Company Settings’ on the bottom-left, then click ‘Billing’ at the top, as highlighted above. You should now see all […]

I want to close my account, how do I do this?

We’re sad to see you go, but you might not have to… We offer a Pay as you go plan that you can use as and when you need. The credits never expire and you only top up as you use, so there’s no monthly recurring cost. The downgrade will take effect on your next […]

Is it possible to get my invoices sent via email?

Often users prefer to differentiate between their Signable ‘administrator’ and their accounting contact – any payment or invoice related emails, including emails about failed payments, will be sent only to the accounting email address. To update it, just: 1. Head to your Company Profile page 2. Find the text box labelled ‘Accounting Email Address’ 3. Enter the […]