Uh oh. How do I reset my password?

Nowadays, we often find ourselves trying to remember 578936793 passwords, so there’s absolutely no shame in forgetting one every now and again! Luckily, you can easily reset your Signable password:   1. Make sure you’re logging in using the correct email address – often accounts are set up using an info@example.co.uk email rather than a […]

What signature formats do you accept? Which ones are legally binding?

We currently support three different signatures formats. All three formats are a legally binding signature. The formats you chose to accept is completely up to you. The three formats we currently support are:         To give you full control over which signature formats you want to accept, you can update your signature preferences from […]

How do I know a document has been legally signed? Is there a certificate?

When an envelope has been signed and submitted, the sender will receive a confirmation email with the completed document attached as a PDF, including a certificate of signature. The certificate of signature is located on the last page of the document and contains detailed information on: Each signing party Dates, times, IP addresses and fingerprints Full […]

Where is my data stored?

In accordance with Signable’s registration with ICO as a ‘Data Controller’, and by the ICO Data Protection Act, all data is securely stored for a minimum of 5 years, within Europe. Our main infrastructure is hosted in the Amazon AWS data centre in London. The Amazon AWS data centre itself is used by a number of prominent Internet-driven […]

Can I password protect envelopes when they get sent out?

Yup!  You can now add passwords to your envelope to make sure your top secret stuff, stays top secret. To add an extra layer of security you can opt to add a unique password for each envelope you send out. A randomly generated password is sent along in the same email requesting the party to sign the […]

Does an electronic signature need to match a wet ink signature?

If your signature resembles a 6-year-olds’ scribble – we have good news! When signing an envelope with an electronic signature, the actual signature (whether drawn, typed or uploaded) is purely cosmetic. From a legal point of view, it doesn’t actually matter how the signer has signed the envelope, just that they have and the process […]

What if I need a witness for my signed document?

The first thing to consider is this; do you legally need to have a signature witness to ensure your document is legally binding? In many cases (with the exclusion of documents signed as a deed), you’ll find the answer is “No”. Oftentimes, a ‘Witness’ in traditional terms isn’t legally required to validate a document and […]

My company details have changed, how do I update my account?

To do this, just log in to your Signable account and head to your company profile. From there, you can click ‘Update information’ and change the details as required.   Here, you can update the following: Company name Company email Accounting email (where all correspondence regarding invoices, failed payment attempts, payment method confirmations and plan usage […]